REFUND POLICY

As mentioned in the website (Marketplace) terms & conditions we follow all Australian Consumer Law standards for refunds, repairs and replacements. However please read the following terms & conditions carefully for returning or refunds for items purchased as this forms part of the original agreement when purchasing goods and services via our AusE1.com.au Website (Marketplace).

AusE1 Pty Ltd is a Multi - Vendor Marketplace Website and as such acts as a promoter of Stores & websites from many different Australian Owned Businesses both Retail/wholesale & Services

All Items are to be accessed for refund must be returned in original, unspoilt packaging with copy of receipt and quick description of reason for refund/replacement. These are to be returned to the Vendor Store address (not AusE1 Pty Ltd). Postage return is at purchasers expense however if another item is to be replaced then the cost of postage for new replacement item delivery is at the vendor store expense. Please consider your purchase carefully. We at AusE1 or the Various Vendor Stores on this platform do not accept products and services for refund due to a change of mind.

AusE1 is happy to assist you in dealing with any purchase problems by liaising with the merchant on your behalf. Please allow the actual Vendor Store 14 days to sort your issue before contacting AusE1 for assistance (especially whilst Covid is present or around Public Holidays as the store or shipping services may be operating under unusual situations) ….. As per the terms and conditions AusE1 Pty Ltd is not responsible for, and accepts no liability for, the actions of merchants in regard to any refunds, returns and faulty item issues.

Should you have an issue that you feel is not being handled properly please feel free to contact AusE1 Pty Ltd Founder directly on michael@ause1.com.au . We appreciate you not putting the whole of our marketplace down because of either a miscommunication or possible ignorance/ issues from just one of our many vendors.

We value you as a customer and we hold all our vendor stores to a high standard.You can rest assured if the issue gets to the email above after you have followed all the procedures first … then it will be dealt with quickly & thoroughly.

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