TERMS & CONDITIONS
1. About the Website (Marketplace)
1.1.Welcome to www.ause1.com.au (the 'Website'’(Marketplace’). The Website (Marketplace) facilitates interactions between:
(a) you the customer (the 'Receiver'); and
(b) AusE1 & The individual store owners (the 'Provider'),
making it easier for the Receiver and the Provider to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the 'Services').
2.The Website (Marketplace) is operated by AusE1 PTY. LTD. (ACN 640508247) . Access to and use of the Website (Marketplace), or any of its associated products or Services, is provided by AusE1 Pty Ltd. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website (Marketplace), this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website (Marketplace), or any of its products or Services, immediately.
3.AusE1 Pty Ltd reserves the right to review and change any of the Terms by updating this page at its sole discretion. When AusE1 Pty Ltd updates the Terms, it will use reasonable endeavors to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
Acceptance of the Terms
You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by AusE1 Pty Ltd in the user interface.
1.In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website(Marketplace)(the 'Account').
2.As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(a) Email address (b) Name
(c) Preferred username
(d) Mailing address
(e) Telephone number
3.You warrant that any information you give to AusE1 Pty Ltd in the course of completing the registration process will always be accurate, correct and up to date.
4.Once you have completed the registration process, you will be a registered member of the Website(Marketplace) ('Member') and agree to be bound by the Terms.
5.You may not use the Services and may not accept the Terms if:
(a) you are not of legal age to form a binding contract with AusE1 Pty Ltd; or
(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
Your obligations as a Member
1.As a Member, you agree to comply with the following:
(a) you will not share your profile with any other person;
(b) you will use the Services only for purposes that are permitted by:
(i) the Terms; and
(ii) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(c) you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify AusE1 Pty Ltd of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(e) you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
(f) any content that you broadcast, publish, upload, transmit, post or distribute on the Website (Marketplace) ('Your Content') will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.
(g) you agree not to harass, impersonate, stalk, threaten another Member or Provider of the Website (Marketplace) (where interaction with other Members is made available to you);
(h) access and use of the Website (Marketplace) is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;
(i) you will not use the Services or the Website (Marketplace) in connection with any commercial endeavors except those that are specifically endorsed or approved by the management of AusE1 Pty Ltd;
(j) you will not use the Services or Website (Marketplace) for any illegal and/or unauthorized use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorized framing of or linking to the Website (Marketplace);
(k) you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by AusE1 Pty Ltd for any illegal or unauthorized use of the Website; and
(l) you acknowledge and agree that any automated use of the Website (Marketplace) or its Services is prohibited.
Using the Website as the Receiver
1.By registering as a consumer to purchase goods & services directly from this
Australian owned marketplace or via the third party Australian Owned Businesses - you automatically agree to all of the AusE1 Pty Ltd terms & conditions and also to that of the individual stores Terms & conditions ( as per explained within their sites) . All Goods & service that are supplied by either AusE1 Pty Ltd or it's partners will adhere to be in compliance with Australian consumer law. When you purchase with the third party vendor stores you agree that AusE1 Pty Ltd is not responsible for any returns,warranties or the integrity of the said purchase item. Or liable for any misleading or incorrect information from of the third party vendor stores.
Using the Website as the Provider
1.As a provider of goods and services you the provider agree to adhere to the terms & conditions provided by AusE1 pty Ltd. You also agree to be bound by both the terms & conditions of AusE1 pty ltd and your own T&c's when dealing with consumers provided by the AusE1.com.au Platform. All dealing's with said customers with be in accordance with Australian Consumer Law. You agree by being part of the AusE1 platform to describe items accurately, to dispatch goods same day or within 24hrs (unless customer is aware of delay clearly mentioned before checkout) and list items competitively at a value price. Any extra costs/delaysand/or other issues that may affect a quality customer experience must be clearly explained before checkout. As a provider it is your responsibility to keep items as advertised in stock and give the customer exceptional service.
1.By AusE1 Pty Ltd offering the Services to you, you agree that:
(a) any subscription fees/commissions are paid and up to date
1.Since AusE1 Pty Ltd is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, AusE1 Pty Ltd does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.
2.Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then AusE1 Pty Ltd requires the Receiver to follow this procedure:
(a). contact the Provider directly to request a refund; and
(b) if contacting the Provider is not successful after fourteen (14) days, contact AusE1 Pty Ltd through the 'Contact Us' section of the Website (Marketplace) outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services and facilitate the refund of monies.
(a) complete the AusE1 Pty Ltd refund request form (the 'Request Form') provided on the Website; and
(b) provide both the Request Form and the email from the Receiver requesting the refund to AusE1 Pty Ltd.
4.If the Provider agrees to a refund it is acknowledged that the Provider will instruct AusE1 Pty Ltd to refund all or part of the payments made to the Receiver directly, less any fees and charges incurred by AusE1 Pty Ltd in processing the refund.
5.Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this Clause of these Terms.
Copyright and Intellectual Property
1.The Website (Marketplace), the Services and all of the related products of AusE1 Pty Ltd are subject to copyright. The material on the Website (Marketplace) is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by AusE1 Pty Ltd or its contributors.
2.All trademarks, service marks and trade names are owned, registered and/or licensed by AusE1 Pty Ltd, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
(a) use the Website (marketplace) pursuant to the Terms;
(b) copy and store the Website (Marketplace) and the material contained in the Website (Marketplace) in your device's cache memory; and
(c) print pages from the Website (Marketplace) for your own personal and non-commercial
AusE1 Pty Ltd does not grant you any other rights whatsoever in relation to the Website (Marketplace) or the Services. All other rights are expressly reserved by AusE1 Pty Ltd. 9. 3.AusE1 Pty Ltd retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),
4.You may not, without the prior written permission of AusE1 Pty Ltd and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website (Marketplace), which are freely available for re-use or are in the public domain.
5.Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website (Marketplace), then you grant to AusE1 Pty Ltd a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(b) AusE1 Pty Ltd will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorized access to records;
(b) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(c) costs incurred as a result of you using the Website (Marketplace), the Services or any of the products of AusE1 Pty Ltd; and
(d) the Services or operation in respect to links which are provided for your convenience.
Limitation of Liability
Termination of Contract
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) AusE1 Pty Ltd is required to do so by law;
(c) AusE1 Pty Ltd is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
(d) the provision of the Services to you by AusE1 Pty Ltd is, in the opinion of AusE1 Pty Ltd, no longer commercially viable.
(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(b) any direct or indirect consequences of you accessing, using or transacting on the Website (Marketplace) or attempts to do so; and/or
(c) any breach of the Terms.
If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
15.2. Notice: A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(a) Within 14 days of the Notice endeavor in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(b) If for any reason whatsoever, 7 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Managing Director of the AusE1 Pty Ltd or his or her nominee;
(c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(d) The mediation will be held in At a place deemed appropriate by all parties or via Video Conference, Australia.
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
15.5. Termination of Mediation:
If 14 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
The Services offered by AusE1 Pty Ltd is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website (Marketplace), you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.
The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.